Returns & Exchanges

At 4AD Records, we want you to be completely satisfied with your purchase; if your vinyl, CD, or merchandise arrives damaged or defective, you may return it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the items in their original mailer or equivalent protective packaging to ensure they are not damaged during transit.

• 3.
  Ship the Item

  Affix the provided return label or ship the package to our distribution center using a trackable service to prevent loss.

• 4.
  Receive Refund or Replacement

  Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method or dispatch a replacement copy.